ProductivityNOW Annual Support is a comprehensive offering, which provides annual per-user access to phone, email, and online web-based troubleshooting support.
Benefits of ProductivityNOW Annual Support:
- Live access to experts. Employees have live, toll-free, web and email access to experts and remote desktop support, as well as live chat and secure file review.
- 24/7 access to IMAGINiT’s ProductivityNOW Portal. ProductivityNOW Annual Support customers can also use the ProductivityNOW Portal to submit and monitor the status of cases, look up detailed case reports, and search the KnowledgeBase for solutions that will keep projects moving.
- Unlimited educational resources. The portal also offers access to IMAGINiT’s entire library of white papers, videos, tips and tricks, and webcasts. Employees can start and respond to conversations in the online discussion forums, as well as share product insight with their peers.