IMAGINiT Priority Support

 

Our Priority Support option is an annual support offering for individuals and large companies alike. Customers have access to a dedicated team of IMAGINiT support experts who can be reached by phone, online, or email for troubleshooting issues in guaranteed, maximum, 4-business hour response time to your questions. In addition to help with common setup and installation issues, we can also troubleshoot issues with more complex features or specific projects or schedule 1 on 1 time with an expert using your Design Assistance hours.

IMAGINiT Priority Support highlights include:

  • Unlimited Technical Support for troubleshooting errors, failure of the product to perform as designed, product installation and network licensing
  • Priority access to Technical Support team via toll-free telephone, email and online access to remote screen sharing and remote diagnostics
  • 2 Design Assistance hours, which can be scheduled with a software expert for 1-on-1 assistance with ‘How to’ related questions
  • IMAGINiT Installation Toolkit
  • Library of technical white papers and product related webcast recordings
  • Secure file review
  • Access to live lecture webinar series*
* Additional fees apply

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