ProductivityNOW Assurance is the ideal solution for large organizations with 40+ users of Autodesk software.
ProductivityNOW Assurance customers get questions answered quickly, enhance their knowledge when and how it’s most convenient for them, can capture and share organizational knowledge, easily monitor support cases, remain up-to-date on current issues, and mitigate software compliance risks.
Features of ProductivityNOW Assurance:
- Live access to experts - access to our dedicated team of support experts 12 hours a day, 5 days a week via a toll-free phone number, email, and our web site, which features live chat and remote desktop streaming capabilities
- 24/7 access to IMAGINiT’s eLearning - Access to our entire searchable library of eLearning courses, including self-paced video enhanced, eLearning courses; instructional videos; practice exercises; quizzes, and more
- Portal branding – Customize the portal with a company logo and links to internal content and sites
- Learning management and reporting – Designated managers can enroll users into learning paths, monitor user progress, and report on learner activity
- KnowledgeSmart integration – Customers who subscribe to KnowledgeSmart, can have a user-specific learning path created based on the results of a user assessment
- User administration – Company administrators can enable Single Sign On (SSO) and can synchronize user accounts via active directory synchronization
- Knowledge capture and sharing – Assigned users can create and share organization-specific documentation, videos, workflows, learning paths, and more. This customer-specific content can be created by modifying existing IMAGINiT-provided content or from scratch
- Invitations to our frequent live lecture series sessions - Created especially for our ProductivityNOW Assurance clients, these short sessions are hosted by an IMAGINiT technical experts and provide detailed technical information on software features, functions, and interoperability
- Autodesk Client Software Utilization Analysis Service – An assessment of your organization’s installed software and network license usage
- Support Case Monitoring – 24/7 ability to monitor cases, look up detailed case reports, and search the knowledgebase for solutions that will keep projects moving through our secure website.
- Unlimited educational resources - White papers, videos, blogs, tips and tricks, webcasts, and more