Support for Autodesk Software Users

Workspaces are changing. Engineers and designers work from various locations and can no longer pop into a co-worker’s space with questions on how to efficiently perform tasks using their Autodesk software.

IMAGINiT ProductivityNOW is the proven online learning and support platform used by thousands of high-performing BIM and CAD teams to get reliable and consistent answers to urgent questions and to enhance their Autodesk software skills. 

Empower Your Team with IMAGINiT Support Services

ProductivityNOW provides the most comprehensive and flexible solutions of Autodesk users. Maximize your teams productivity with:

  • Efficient installation and software troubleshooting with fast response times
  • 24/7 access to on-demand eLearning content
  • Access to IMAGINiT's in-person technical support experts
  • Multiple learning modalities - 1000's of videos, quizzes, practice exercises, and detailed step by step explanations
  • Ability to create and assign individual learning paths
  • The addition of your own custom content to the platform
  • Workgroups that allow content sharing between designated groups of people, internally and externally

Select the Right Option for Your Company

Give your teams instant access to best-in-class subject matter experts, dedicated support tools, and high-quality eLearning content designed to deliver the most value from Autodesk products. 

Priority Support

Priority access to unlimited technical support for troubleshooting errors, product performance failures, and Autodesk product installation and network licensing.
  • Dedicated team of support experts who spend 100% of their time assisting customers
  • Support is available by phone, online, or email
  • Guaranteed 4-business-hour response time
  • View all Priority Support benefits

ProductivityNOW Standard
For companies that want a self-service training and support platform for their team members.
Includes all benefits of Priority Support
  • Unlimited 'live chat' technical support
  • Access to library of thousands self-paced, video-enhanced, Autodesk software eLearning courses eLearning courses from ASCENT, an Autodesk Authorized Publisher
  • View all ProductivityNOW Standard benefits

ProductivityNOW Professional
For organizations that want to manage and track their team's learning process.
Includes all benefits of Priority Support and ProductivityNOW Standard
  • eLearning progress and portal content usage reports
  • Full user administration to add/remove users and assign learning paths
  • Customizable interface ability to add other proprietary content  
  • View all ProductivityNOW Professional benefits

Get IMAGINiT Support

Get IMAGINiT Support

Need help now? Call our Support Center Hotline at 888.528.4765.

Talk with sales to get a quote on the support package that's right for you.

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