IMAGINiT Autodesk Support

ProductivityNOW For High Performing CAD and BIM Teams

Where is help when you need it? It’s here, at IMAGINiT! 

Don’t wait until there’s a problem to fix, be proactive with the use of your Autodesk software and minimize downtime with IMAGINiT’s support offerings.

Maximize productivity with IMAGINiT support options and achieve:

  • Efficient installation and software troubleshooting with fast response times.
  • Design assistance for the occasional “how-to” questions.
  • Enhanced productivity with additional product features, technical and educational resources, and configurable content.
  • Improved decision-making and greater administrative control with analytics and reporting functions.

IMAGINiT Priority Support is an annual support offering for individuals, and firms of all sizes seeking priority access to unlimited technical support for troubleshooting errors, product performance failures, and Autodesk product installation and network licensing.

  • Dedicated team of support experts who spend 100% of their time assisting customers
  • Available by phone, online, or email
  • Guaranteed 4-business-hour response time

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ProductivityNOW Standard, designed for small to medium sized firms, includes all the benefits of Priority Support and expands those benefits with educational resources, and enhanced contact options.

  • Unlimited 'live chat' technical support
  • Library of self-paced, video-enhanced, Autodesk Software eLearning courses
  • eLearning courses from ASCENT, an Autodesk Authorized Publisher

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ProductivityNOW Professional focuses on organizations with 25+ Autodesk software users and builds on the benefits of Priority Support and ProductivityNOW Standard, with customization, administrative control, and valuable analytics.

  • Reports on eLearning progress and portal content usage
  • Full User Administration (Admins can add/remove users)
  • Customize standard content to fit your design process

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