ProductivityNOW Complete is IMAGINiT’s most inclusive and comprehensive support offering. It provides annual per-user access to phone, email, and online web-based troubleshooting support, the ProductivityNOW Portal, plus IMAGINiT’s eLearning offering.
Benefits of ProductivityNOW Complete include:
- Live access to experts. Employees have live, toll-free, web and email access to experts and remote desktop support, as well as live chat and secure file review.
- 24/7access to IMAGINiT’s eLearning resources. Users have round the clock access to a comprehensive searchable library of self-paced eLearning courses, instructional videos, assessments and other eLearning tools. Self-paced learning curriculum is available for the Building Architecture, Civil Engineering, and Manufacturing software categories. Videos explain both the “how” and the “why,” while practice exercises reinforce what was learned. New eLearning content is continually added and updated with each product release and is automatically available to ProductivityNOW Complete customers.
- 24/7 access to IMAGINiT’s ProductivityNOW Portal. ProductivityNOW Annual Support customers can also use the ProductivityNOW Portal to submit and monitor the status of cases, look up detailed case reports, and search the KnowledgeBase for solutions that will keep projects moving.
- Unlimited educational resources. The portal also offers access to IMAGINiT’s entire library of white papers, videos, tips and tricks, and webcasts. Employees can start and respond to conversations in the online discussion forums, as well as share product insight with their peers.