Similar to ProductivityNOW Flextime Support, ProductivityNOW Flextime Professional offers blocks of support hours that can be used for phone, email, and online web-based or onsite support.ProductivityNOW Flextime Professional is a cost-effective way to provide specialized expert support to clients who are utilizing Vault, Revit Server and Analysis/Rendering products to maximize their productivity.
Benefits of ProductivityNOW Flextime Professional:
- Support is available for both IT and software end users. IT support needs usually focus around software deployment, while end user support typically emphasizes education on a particular process or need. IMAGINiT support teams can address both sets of users.
- 24/7 access to IMAGINiT’s ProductivityNOW Portal. ProductivityNOW Flextime Professional customers can also use the ProductivityNOW Portal to submit and monitor the status of cases, look up detailed case reports, and search the KnowledgeBase for solutions that will keep projects moving.
- Unlimited educational resources. The portal also offers access to IMAGINiT’s entire library of white papers, videos, tips and tricks, and webcasts. Employees can start and respond to conversations in the online discussion forums, as well as share product insight with their peers.